Refund Policy

Last Updated: May 11, 2025

This Refund Policy describes Our policies and procedures regarding refunds and cancellations when You use the Service and outlines Your rights concerning payment transactions. By using the Service, You agree to the terms outlined in this Refund Policy.

Interpretations and Definitions

Interpretations

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purpose of this Refund Policy:

  • Account: A unique profile created for you to access our Service or specific parts of it.
  • Company: (also referred to as "the Company," "We," "Us," or "Our" in this Agreement): Refers to Eelclip LTD, registered in Nigeria.
  • Country: Refers to Nigeria.
  • Device: Any equipment capable of accessing the Service, such as a computer, smartphone, or digital tablet.
  • Service: Refers to the website.
  • Subscription: The recurring payment arrangement between You and the Company for continued access to premium features or services.
  • Trial Period: A limited time period during which You may access premium features of the Service at no cost to evaluate its suitability.
  • Website: Refers to Eelclip, accessible at https://www.eelclip.com.
  • You: The individual accessing or using the Service, or the company or other legal entity on whose behalf the individual is accessing or using the Service.

Refunds and Cancellations

Subscription Services

  • Trial Period: If our Service offers a Trial Period, no charges will be applied to Your payment method during this period. To avoid charges, You must cancel Your Subscription before the Trial Period ends.
  • Cancellation of Subscription: You may cancel Your Subscription at any time through Your Account settings or by contacting Our customer support team. Upon cancellation, You will continue to have access to the Subscription features until the end of Your current billing cycle, after which Your access will revert to the basic service level.
  • Automatic Renewal: Unless You cancel Your Subscription before the end of the applicable billing period, Your Subscription will automatically renew, and You authorize Us to charge Your payment method for the renewal term.

Refund Eligibility

  • Standard Refund Period: We offer a 14-day refund period for new Subscriptions. If You are not satisfied with Our Service, You may request a full refund within 14 days of Your initial purchase.
  • Pro-rated Refunds: After the 14-day refund period, refunds for Subscriptions are generally not provided for the current billing cycle. However, You may cancel Your Subscription to prevent future charges.
  • One-Time Purchases: For one-time purchases of digital products or services, refunds may be considered on a case-by-case basis within 30 days of purchase if the product or service does not function as described.
  • Technical Issues: If You experience persistent technical issues that significantly impair Your ability to use Our Service despite reasonable troubleshooting efforts by Our support team, You may be eligible for a full or partial refund as determined by the Company.

Non-refundable Items

The following are generally not eligible for refunds:

  • Subscriptions canceled after the 14-day refund period has expired (for the current billing cycle).
  • Any transaction where fraudulent activity is suspected.
  • Services that have been fully delivered or consumed.
  • Add-on features or services purchased separately from the main Subscription.

Refund Process

  • Refund Requests: To request a refund, please contact Us at support@eelclip.com with Your account information and reason for the refund request.
  • Processing Time: Approved refunds will be processed within 5-10 business days. The time required for the refund to appear in Your account depends on Your payment method and financial institution.
  • Refund Method: Refunds will be issued using the same payment method used for the original purchase. If this is not possible, We will work with You to find an alternative solution.

Price Changes

  • Subscription Rate Changes: We reserve the right to change Our Subscription rates at any time. If We change the pricing of Your current Subscription plan, We will notify You via email at least 30 days before the change takes effect.
  • Grandfathered Pricing: In some cases, We may offer grandfathered pricing to existing subscribers when introducing new pricing tiers. Eligibility for grandfathered pricing is determined at Our discretion and may be subject to certain conditions.

Payment Disputes

If You believe that You have been charged incorrectly, please contact Our customer support team before initiating a chargeback or dispute with Your payment provider. This allows Us to address Your concerns directly and resolve any potential issues.

Repeatedly initiating unwarranted chargebacks may result in termination of Your Account.

Service Interruptions

In the event of planned maintenance or unplanned service outages, We may provide compensation in the form of service credits or extended subscription periods at Our discretion, especially for extended outages.

Changes to This Refund Policy

We may update Our Refund Policy from time to time. We will notify You of any changes by posting the new Refund Policy on this page and updating the "Last updated" date.

We will also inform You via email or a prominent notice on Our Service before the changes take effect. You are advised to review this Refund Policy periodically for any changes.

Contact Us

If you have any questions about this Refund Policy, You can contact us by email at support@eelclip.com.