Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretations and Definitions

Interpretations

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purpose of this Privacy Policy:

• Account: A unique profile created for you to access our Service or specific parts of it.
• Company: (also referred to as "the Company," "We," "Us," or "Our" in this Agreement): Refers to Eelclip LTD, registered in England. Under the GDPR, the Company is the Data Controller.
• Cookies: Small data files stored on your computer, mobile device, or any other device by a website, which may contain information about your browsing history on that website, among other functions.
• Country: Refers to England.
• Data Controller: Under the GDPR (General Data Protection Regulation), this is the entity (the Company) that determines the purposes and means of processing Personal Data, either alone or jointly with others.
• Device: Any equipment capable of accessing the Service, such as a computer, smartphone, or digital tablet.
• Personal Data: Information that identifies or can be used to identify an individual. Under the GDPR, Personal Data includes any information related to you, such as your name, identification number, location data, online identifier, or factors specific to your physical, physiological, genetic, mental, economic, cultural, or social identity.
• Service: Refers to the website.
• Service Provider: Any individual or legal entity that processes data on behalf of the Company. This includes third-party companies or individuals engaged by the Company to facilitate the Service, provide the Service on the Company's behalf, perform tasks related to the Service, or help the Company analyze the use of the Service. Under the GDPR, Service Providers are considered Data Processors.
• Third-party Social Media Service: Any social network or website through which a User can log in or create an account to access the Service.
• Usage Data: Data collected automatically, either generated by using the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
• Website: Refers to Eelclip, accessible at https://www.eelclip.com.
• You: The individual accessing or using the Service, or the company or other legal entity on whose behalf the individual is accessing or using the Service. Under the GDPR, "You" may also be referred to as the Data Subject or User, as you are the individual using the Service.

Collecting and Using your Personal Data

Types of Data Collected

We collect several different types of information for various purposes to provide and improve Our Service to You.

• Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: first name, last name, email address.
• Usage Data: We automatically collect Usage Data when you use our Service. This data may include details such as your device's Internet Protocol (IP) address, browser type, browser version, the pages you visit on our Service, the date and time of your visit, the duration of your visit on those pages, unique device identifiers, and other diagnostic information. If you access the Service through a mobile device, we may also collect specific information automatically. This can include the type of mobile device you are using, its unique ID, IP address, mobile operating system, mobile internet browser type, unique device identifiers, and other diagnostic data. Additionally, we may gather information that your browser sends whenever you visit our Service or access it via a mobile device.
• Information from Third-Party Social Media Services: The Company provides the option to create an account and log in to our Service using Third-Party Social Media Services, such as Google. If you choose to register through or grant us access to a Third-Party Social Media Service, we may collect Personal Data already associated with your account on that service. This can include information such as your name, email address, activities, or contact list linked to that account. You may also have the option to share additional information with the Company through your Third-Party Social Media Service account. By choosing to provide such information and Personal Data—whether during registration or otherwise—you grant the Company permission to use, share, and store it in accordance with this Privacy Policy.
• Tracking Technologies and Cookies: We use cookies and similar tracking technologies, such as beacons, tags, and scripts, to monitor activity on our Service and store certain information. These technologies help us collect data, improve, and analyze our Service. Cookies can either be "Persistent" (remaining on your device when offline) or "Session" cookies (deleted when you close your browser). You can manage your cookie preferences through your browser settings, but note that disabling cookies may affect your experience on our Service. We employ different types of cookies for various purposes. Necessary Cookies (Session Cookies) are essential for providing our services, ensuring user authentication, and preventing fraudulent use of accounts. Acceptance Cookies (Persistent Cookies) help identify if users have agreed to the use of cookies on our website. Functionality Cookies (Persistent Cookies) remember your choices, such as login details or language preferences, to offer a more personalized experience. Tracking and Performance Cookies (Persistent Cookies, administered by third parties) track information about website traffic and user behavior, helping us test new features and enhance functionality.

Usage Analytics

We partner with Microsoft Clarity and Google Analytics to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, and fraud/security purposes. For more information about how Microsoft and Google collects and uses your data, visit the Microsoft Privacy Statement and Google Privacy Statement.

Use of Your Personal Data

The Company may use your Personal Data for several purposes, such as providing and maintaining our Service, managing your account registration, and monitoring your use of the Service. We may also use your data to perform a contract, whether for purchased products, items, or services or any other agreement made through the Service. Additionally, we may contact you via email, phone, SMS, or other electronic means (such as push notifications) to provide updates, news, and information about our services, including security updates.

We may use your Personal Data to provide you with news, special offers, and general information about other goods, services, and events similar to those you have already purchased or inquired about, unless you have opted out of receiving such information. We also use your information to manage and respond to your requests and for internal purposes, such as data analysis, identifying usage trends, evaluating promotional campaigns, and enhancing our services, products, and marketing efforts.

Your Personal Data may be shared in certain situations, such as with Service Providers for service analysis, payment processing, or customer communication. We may also share or transfer your information during negotiations or in connection with a merger, sale of assets, financing, or acquisition of our business. Furthermore, we may share your information with business partners to offer specific products, services, or promotions, or with other users when you interact publicly on the Service. If you use a Third-Party Social Media Service, your activity and profile information may be visible to your contacts and other users.

Finally, we may disclose your Personal Data for any other purpose with your consent. For more details on how we use and share your information, please refer to our Privacy Policy.

Retention of your Personal Data

We will retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining and using your data as needed to comply with legal obligations (such as when required by law), resolve disputes, and enforce our agreements and policies.

We may also retain Usage Data for internal analysis. Typically, Usage Data is kept for a shorter duration, unless it is needed to enhance the security or functionality of our Service, or if we are required by law to keep it for a longer period.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operational offices and any other locations where the parties involved in processing are based. This means your data may be transferred to—and stored on—computers outside your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

By consenting to this Privacy Policy and submitting your information, you agree to such transfers.

The Company will take all reasonable steps to ensure that your data is handled securely and in compliance with this Privacy Policy. We will not transfer your Personal Data to any organization or country unless there are adequate safeguards in place to protect the security of your data and other personal information.

Disclosure of Your Personal Data

In the event of a business transaction such as a merger, acquisition, or asset sale, your Personal Data may be transferred. If this occurs, we will notify you before your data is transferred and becomes subject to a different Privacy Policy.

The Company may also disclose your Personal Data if required by law or in response to legitimate requests from public authorities, including to meet national security or law enforcement requirements.

Additionally, the Company may disclose your Personal Data in good faith when necessary to comply with legal obligations, protect the rights or property of the Company, prevent or investigate potential misconduct related to the Service, ensure the safety of Service users or the public, or protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is a priority for us. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure. While we use commercially acceptable measures to protect your Personal Data, we cannot guarantee its absolute security.

Payments

We may offer paid products and services within the Service, and for payment processing, we rely on third-party providers.

We do not store or collect your payment card details. This information is provided directly to our third-party payment processors, who manage your personal information according to their own Privacy Policies. These processors comply with PCI-DSS standards, which are managed by the PCI Security Standards Council—a collaborative effort by companies like Visa, Mastercard, American Express, and Discover. Adherence to PCI-DSS requirements ensures the secure handling of payment information.

GDPR Privacy

Under the General Data Protection Regulation (GDPR), we process Personal Data based on several legal grounds. These include: Consent, where you have agreed to the processing for specific purposes; Performance of a Contract, where the data is necessary to fulfill an agreement or pre-contractual obligations with you; Legal Obligations, where processing is needed to comply with applicable laws; Vital Interests, where it is necessary to protect your vital interests or those of another person; Public Interests, where it involves a task carried out in the public interest or in exercising official authority; and Legitimate Interests, where processing is needed to pursue our legitimate business interests. We are always available to clarify the legal basis that applies to your specific situation, especially regarding whether providing your data is a statutory, contractual, or contractual necessity.

Your Rights under the GDPR

We are committed to respecting your privacy and ensuring you can exercise your rights under the GDPR if you are within the EU. These rights include the ability to access, update, or delete your Personal Data through your account settings or by contacting us directly. You also have the right to request the correction of incomplete or inaccurate information we hold about you, and to object to the processing of your data when we rely on legitimate interests or for direct marketing purposes.

You may also request the erasure of your Personal Data when there is no valid reason for us to continue processing it, or ask for the transfer of your data to yourself or a third party in a structured, commonly used, machine-readable format. This right applies only to data processed by automated means and initially provided based on your consent or in the context of a contract with us. Lastly, you have the right to withdraw your consent at any time, although this may affect your access to certain features of our Service.

Exercising Your GDPR Data Protection Rights

To exercise your rights to access, rectification, cancellation, or opposition, please contact us. We may need to verify your identity before responding to any requests to ensure your data is protected. We strive to respond to all legitimate requests promptly and transparently.

If you believe your data protection rights have been violated, you have the right to file a complaint with a Data Protection Authority. If you are located within the European Economic Area (EEA), please reach out to your local data protection authority for further guidance.

Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you discover that your child has provided us with Personal Data, please contact us. Upon discovering that we have collected Personal Data from someone under 13 without parental consent, we will take steps to remove that information from our servers.

If consent is required as a legal basis for processing your information and your country mandates parental consent for minors, we may seek consent from your parent or guardian before collecting or using such information.

Links to Other Sites

Our Service may include links to external websites not operated by us. If you click on a third-party link, you will be redirected to that site. We strongly recommend reviewing the Privacy Policy of each website you visit. Please note that we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy occasionally and will notify you of any changes by posting the updated policy on this page. We will also inform you via email or a prominent notice on our Service before the changes take effect, and update the “Last updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed of any updates, as changes become effective once they are posted here.

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email at support@eelclip.com.